Refund policy

This policy covers orders from Happy Cacti and Happy Sher, both run by Happy Cacti.

Made to order

We design, print and pack every card ourselves once you order it. Because of this, we don't accept returns or give refunds if you change your mind.

Damaged, faulty or wrong cards

If a card arrives damaged, misprinted, or isn't the card you ordered, we'll put it right. Email info@happycacti.com within 14 days of receiving your order with:

• your order number
• a photo of the problem
• whether you'd like a replacement or a refund

We'll send a free replacement or refund the cost of the affected cards, plus any delivery you paid for them. We won't usually need the card back. If we do, we'll cover the cost of sending it.

Refunds

Approved refunds go back to your original payment method within 14 days. Your bank may take a few more days to show it.

Lost orders

If your order hasn't arrived, see the lost or late orders section of our shipping policy.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer.